Job Description
Our client is seeking a dedicated and professional Customer Support Specialist to join their team in Greece. In this role, our client expects the successful candidate to manage customer inquiries across multiple channels, including phone, email, chat, and social media. Our client requires the specialist to resolve complaints with a high degree of professionalism and accuracy. Our client provides a platform where the specialist will maintain detailed records of interactions and ensure that all company policies are communicated clearly. Our client relies on this role to escalate complex issues to the appropriate departments while maintaining high standards of service quality and customer satisfaction.
Requirements
Critical Requirements
- EU citizenship or a valid work permit for Greece
- C1 or higher proficiency in Dutch (written and spoken)
- B2 or higher proficiency in English (written and spoken)
- High school diploma
Important Requirements
- Strong communication and interpersonal skills
- Ability to handle customers with patience and empathy
- Good problem-solving and multitasking abilities
- Ability to work independently and as part of a team
- Flexibility to work in shifts
Nice to Have Requirements
- Bachelor's degree
- Familiarity with CRM systems
- Previous experience in a customer support role
About
Our client is a growing organization operating within a multicultural environment. Our client offers comprehensive paid training to ensure all team members are prepared for success. Our client provides competitive compensation packages, including performance-based bonuses and health insurance. Our client is committed to fostering career growth opportunities for dedicated professionals.