Job Description
Are you a fluent German speaker with a passion for helping others and a desire to launch an international career? Our client is seeking motivated German-speaking Customer Support Advisors to join a vibrant, multilingual team in Sofia, Bulgaria. This is an exciting opportunity to develop your skills in a dynamic business environment, benefit from competitive compensation, and enjoy the affordable lifestyle and rich culture of Sofia.
In this role, you will be the first point of contact for our German-speaking customers, providing exceptional support through inbound calls. You will analyze and resolve inquiries, assist with administrative and technical questions, and offer information about our products, services, and billing. Your ability to maintain accurate customer records, escalate complex issues effectively, and deliver a consistently high-quality customer experience will be key to your success. We encourage you to identify additional customer needs and contribute to a positive customer journey.
Requirements
Critical Requirements
- Fluent German language skills (C1 level)
- Strong customer-oriented mindset
- Excellent communication and problem-solving abilities
- Basic computer proficiency
Important Requirements
- Ability to work in a fast-paced environment
- Willingness to undergo a comprehensive 5-week paid training program
Nice to Have Requirements
- Previous customer service experience
- Experience with administrative or technical support
About
We are a leading international company operating in one of Europe's fastest-growing business hubs. We pride ourselves on fostering a diverse and inclusive work environment, offering excellent career development opportunities, and supporting our employees' professional growth. Join us and become part of a dynamic team where your contributions are valued and your career can flourish.