Job Description
Our client is seeking a dedicated and fluent German-speaking Customer Service Representative to join their global customer support team. This is an exciting opportunity to advance your career in a beautiful South African setting while supporting a leading online retail client. In this role, you will be the primary point of contact for customers, assisting them via phone, email, and chat. You will handle a variety of inquiries, including those related to orders, deliveries, returns, refunds, and account management. The ideal candidate will be adept at resolving customer issues efficiently and delivering an exceptional customer experience, while also accurately documenting all interactions using internal systems and meeting established quality and productivity targets.
Requirements
Critical Requirements
- Native or near-native German language proficiency (B2+).
- Good English communication skills (B2+).
- Strong customer service and problem-solving abilities.
- Willingness to work on-site in Umhlanga, South Africa.
Important Requirements
- Previous customer support experience.
About
Our client is a global leader in customer support for a prominent online retail brand. They offer an international work environment and are committed to providing career growth opportunities for their employees. The client provides paid training and a full-time permanent contract.