German-Speaking Customer Support Agent
Ansius (for a Confidential Client)
Lisbon, Portugal
Updated on August 14, 2026
- On-site
- Full-time
- Entry Level
- Customer Service / BPO
- 1,100 EUR per month (14 salaries) plus bonuses and allowances (Total approx. 1,450-1,600 EUR)
Job Description
Our client is seeking a dedicated and professional German-Speaking Customer Support Agent to join their international team in Lisbon. In this role, the successful candidate will provide high-quality support to German-speaking customers via phone, email, and chat. Our client requires the ability to handle diverse inquiries and resolve technical or account-related issues efficiently. The position operates within a structured 24/7 environment, requiring flexibility for rotating shifts. Our client provides comprehensive training and ongoing coaching to ensure success, alongside clear pathways for career growth within their global organization.
Requirements
Critical Requirements
- Fluent German language skills (C2 level)
- Professional proficiency in English (B2+ level)
- EU citizenship or a valid Portuguese work permit
- Ability to work on-site in Lisbon, Portugal
Important Requirements
- Strong communication and interpersonal skills
- Customer-focused mindset with a commitment to service excellence
- Basic computer literacy and technical aptitude
- Proven problem-solving abilities
Nice to Have Requirements
- Previous experience in a customer support or call center environment
- Experience working in a 24/7 shift-based role
About
Our client is a leading international organization known for its commitment to service excellence and employee development. Our client offers a vibrant, multicultural work environment in the heart of Lisbon. To support new team members, our client provides a comprehensive relocation package, private health insurance, and structured career progression opportunities.
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