German-Speaking Customer Support Agent

Ansius (for a Confidential Client)

Lisbon, Portugal

Updated on July 9, 2026

  • On-site
  • Full-time
  • Entry Level
  • Customer Service / BPO
  • 1,100 EUR per month (14 salaries) plus bonuses and allowances (Total approx. 1,450-1,600 EUR)

Job Description

Our client is seeking a dedicated and professional German-Speaking Customer Support Agent to join their international team in Lisbon. In this role, the successful candidate will provide high-quality support to German-speaking customers via phone, email, and chat. Our client requires the ability to handle diverse inquiries and resolve technical or account-related issues efficiently. The position operates within a structured 24/7 environment, requiring flexibility for rotating shifts. Our client provides comprehensive training and ongoing coaching to ensure success, alongside clear pathways for career growth within their global organization.

Requirements

Critical Requirements

  • Fluent German language skills (C2 level)
  • Professional proficiency in English (B2+ level)
  • EU citizenship or a valid Portuguese work permit
  • Ability to work on-site in Lisbon, Portugal

Important Requirements

  • Strong communication and interpersonal skills
  • Customer-focused mindset with a commitment to service excellence
  • Basic computer literacy and technical aptitude
  • Proven problem-solving abilities

Nice to Have Requirements

  • Previous experience in a customer support or call center environment
  • Experience working in a 24/7 shift-based role

About

Our client is a leading international organization known for its commitment to service excellence and employee development. Our client offers a vibrant, multicultural work environment in the heart of Lisbon. To support new team members, our client provides a comprehensive relocation package, private health insurance, and structured career progression opportunities.