Mandarin & Cantonese-Speaking Customer Support Specialist
Ansius (for a Confidential Client)
Kuala Lumpur, Malaysia
Updated on August 4, 2026
- On-site
- Full-time
- Junior
- Customer Service / Travel & Hospitality
- Competitive salary package plus monthly performance bonus and 13th-month salary
Job Description
Our client is seeking a dedicated Mandarin and Cantonese-speaking Customer Support Specialist to join an international team supporting a high-volume reservations project. In this role, our client expects the successful candidate to assist customers with reservation-related inquiries while delivering an outstanding experience across phone, email, and other communication channels. Our client requires the specialist to handle pre- and post-reservation inquiries, process modifications and cancellations, and coordinate effectively with hotels and guests. Our client emphasizes the importance of resolving complaints professionally and maintaining accurate documentation of all interactions to ensure high levels of customer satisfaction.
Requirements
Critical Requirements
- Fluency in Mandarin and Cantonese (written and spoken)
- Good command of English
- Ability to work rotating shifts, including weekends and public holidays
Important Requirements
- Strong communication and problem-solving skills
- Customer-focused mindset with excellent interpersonal abilities
- Ability to work independently in a fast-paced environment
Nice to Have Requirements
- Previous experience in customer service, hospitality, travel, or reservations
About
Our client operates an international customer service center known for its multicultural work environment. Our client provides comprehensive paid training to ensure all team members are equipped for success. Our client offers clear career development opportunities and a structured, supportive atmosphere for professionals looking to grow within the global travel and hospitality sector.
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