{"@context":"https://schema.org","@type":"JobPosting","url":"https://ansius.com/jobs/support-operations-coordinator-at-mb-services-fz-llc","title":"Support Operations Coordinator","description":"We are seeking a detail-driven and systems-oriented Support Operations Coordinator to strengthen the operational backbone of our support function.

This is not a frontline support role. Instead, you will work behind the scenes to optimize workflows, monitor systems, and enhance operational efficiency—ensuring a seamless experience for both customers and support teams.

If you thrive on structure, analytics, and continuous improvement, this role offers the opportunity to directly impact how a high-performing support organization operates.

Key Responsibilities:
System Monitoring & Operational Oversight

Monitor backend systems in line with established SOPs to ensure optimal performance
Identify anomalies, escalate issues, and maintain operational continuity
Deliver accurate and timely daily operational reports

Process Optimization & SOP Management

Design, document, and continuously improve Standard Operating Procedures (SOPs)
Streamline workflows to reduce friction for internal teams and enhance customer experience
Drive efficiency initiatives across support operations

Tool & Workflow Management

Ensure effective utilization of internal tools and systems
Identify gaps in tooling and recommend improvements for better throughput and accuracy
Support testing and implementation of new tools or system enhancements

Reporting & Data Analysis

Analyze operational data to identify trends, inefficiencies, and opportunities for improvement
Maintain dashboards, documentation, and reports for leadership visibility
Provide actionable insights to support data-driven decision-making

Cross-functional & Adhoc Support

Collaborate closely with management and cross-functional teams
Support ad hoc initiatives such as process audits, documentation, testing, and system monitoring
Operate independently or within teams to deliver high-quality outcomes under tight timelines

Qualifications & Requirements:

Experience

Minimum 2+ years in Customer Support, Operations, or similar roles
Experience in process optimization or backend operations is highly preferred

Technical Skills

Strong proficiency in Google Workspace (Sheets, Docs, Slides)
Experience with support tools, dashboards, or analytics platforms is a plus

Core Competencies

Exceptional attention to detail and structured thinking
Strong analytical mindset with the ability to interpret data and identify patterns
Excellent written and verbal communication skills (English required; Arabic is a plus)
Ability to manage repetitive or detail-heavy tasks without loss of focus or quality
Highly adaptable in fast-paced, evolving environments
","datePosted":"2026-05-06T07:10:53.100Z","dateModified":"2026-05-06T07:10:53.100Z","validThrough":"2026-06-08T04:09:35.826Z","employmentType":"contract","hiringOrganization":{"@type":"Organization","name":"MB Services FZ LLC"},"identifier":{"@type":"PropertyValue","name":"MB Services FZ LLC","value":"7LEHxAXFzkz8C2zEdY3X"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dubai","addressCountry":"US"}},"qualifications":"- Experience: 2+ years in a Customer Support or Operations role with a customer first mindset\n- Technical Literacy: High proficiency in G-suite and other software proficiency is a plus\n- Strong spoken and written English. Arabic is a plus.\n- Not get bored with the details: Self-motivated and be able to adapt to evolving or repeating tasks without getting bored with the details or the type of tasks.\n- Adaptability: In a fast-paced environment, you can pivot priorities without losing focus on long-term projects.\n- Innovative mindset\n\n- System monitoring: Monitor the backend systems as per SOPs and conduct daily reporting.\n- Process Optimization: Design, document, and maintain standard operating procedures (SOPs) to reduce friction for both agents and customers.\n- Tool Management: Ensure the provided tools maximize throughput and guarantee accurate error identification and reporting.\n- Reporting & Analytics: Share daily reports and maintain various documentation to serve management requirements.\n- Adhoc support: Be ready to work alone or in teams to delivery adhoc tasks such as document creation, testing, process shadowing, support system monitoring; etc.\n\nMinimum 2+ years in Customer Support, Operations, or similar roles\nExperience in process optimization or backend operations is highly preferred"}