Job Description
Are you a fluent German and English speaker with a passion for technology and helping others? Join our client's dynamic international tech support team as a Customer Service Representative in Lisbon! This is an exciting opportunity to be the primary point of contact for our customers, resolving technical challenges and ensuring a seamless user experience. If you thrive in a fast-paced environment, possess excellent problem-solving skills, and are dedicated to delivering outstanding customer support, we want to hear from you!
In this role, you will be instrumental in transforming customer challenges into positive resolutions. You'll leverage your communication skills and technical aptitude to provide effective support across multiple channels, contributing directly to customer satisfaction and loyalty.
Requirements
Critical Requirements
- Fluent in German (written and spoken)
- Fluent in English (written and spoken)
- Strong problem-solving and analytical mindset
- Excellent communication and interpersonal skills
- Ability to remain calm and professional under pressure
- Tech-savvy with a willingness to learn new systems
Important Requirements
- Previous customer service experience
- Experience in a tech support role
Nice to Have Requirements
- Sales experience